Refund / Cancellation Policy
Refund / Cancellation Policy
At DHMHSS, we are committed to providing a transparent and fair process for all fee transactions made through our website.
Fee Payment
All payments made through our online payment gateway are for the purpose of school fees, admissions, or related services. Once a payment is successfully processed, an electronic receipt will be generated for your records.
Refund Policy
Non-Refundable Fees
School fees, including tuition, admission, registration, and other service fees, once paid, are generally non-refundable, except in cases of:
Duplicate payment
Transaction error
Payment made for a service not rendered or canceled by the school.
We cannot accept liability for a payment not reaching the correct DHMHSS account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
Request for Refunds
Refund requests must be submitted in writing to the school administration at dharam_hinduja@yahoo.com within 7 working days of the payment date, along with proof of transaction and a valid reason for the refund.
Refund Processing
If the refund request is found valid:
The refund will be processed to the original mode of payment.
Refunds typically take 7–10 business days to reflect, depending on the payment gateway and bank processing times.
Transaction Charges
Payment gateway transaction fees and bank charges (if any) are non-refundable and will be deducted from the refund amount.
Policy Changes
The school reserves the right to revise its refund policy from time to time without prior notice. Any changes will be updated on this page.
Contact Us
For any questions about this policy or payment issues, please contact:
📧 Email: dharam_hinduja@yahoo.com
📞 Phone: (044) 2572-7553